1. Executive and Administrative Support
- Managing executive emails and calendars, scheduling, and flagging key actions
- Taxation support
- Coordinating meetings, agendas, and follow-ups to ensure effective execution
- Arranging travel logistics, itineraries, and related bookings
- Support with documentation and reporting
2. Project Coordination
- Project administration and coordination of internal initiatives
- Developing and maintaining SOPs to support consistent processes
- Coordinating internal projects to ensure timely execution and alignment
- Tracking progress and providing clear, structured reporting on key deliverables
- Managing timelines, task ownership, and dependencies to keep projects on track
3. Client Experience & Relationship Management
- Handling client communication across email, chat, and social platforms with timely responses
- Managing inquiries from landlords, buyers, tenants, contractors, and service providers
- Supporting onboarding, retention, and engagement through structured client journeys and initiatives
- Tracking feedback, satisfaction, and operational follow-through across clients, suppliers, and partners
